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  1. When a product is returned to us within the minimum cancellation period  we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we receive notice of your cancellation or in the event of products that need to be checked upon return within 30 days from when the products arrive back to us. In this case we will refund the price of the Product in full, less any cost of sending the item to you.
  2. Please check your items carefully upon receipt. In the case of receiving a damaged product you are required to notify us as soon as possible but within 3 working days of delivery. If you fail to notify us within this time period your request may not be accepted.
  3. When you return a product to us because it is defective, we will examine the returned Product and will notify you of your replacement/refund within a reasonable period of time. If a refund is agreed, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed by email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
  4. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  5. If your request for a replacement product is accepted by ourselves or under the Manufacturers Warranty, we will endeavour to replace the product as soon as possible, however, normal lead times as given with your first order generally apply.
  6. Please note that under no circumstances will we refund or replace a Product that has been damaged after a delivery has been signed for by you or your representative.
  7. All Products are subject to a 25% restocking charge to cover administration and transport costs with exception of supply discrepancy from ourselves  to the purchaser but returned at the cost of the purchaser
  8. All import and local Taxes will apply to all Export orders outside the E.U.

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